Current Customers
Find payment information, explore your plan options, and get the support you need—all in one place. Our local team is here to help with questions about your account or service.
Make a payment by phone or visit our office Monday–Friday, 7:30 a.m.–2:30 p.m.
We’ve put together answers to some of the most common questions about understanding your service. Whether you’re checking if you’re in our coverage area or just want to know what to expect on installation day, this is a great place to start.
Next Disconnect Day - September 14th
Disconnect Day is the day Superior Connections disconnects service for past-due accounts with an overdue balance.
Disconnection can apply to overdue balances exceeding $180 or missed payment-plan payments.
Customers should pay their account in full or bring their payment plan up to date before the announced deadline.
A $20 reconnect fee applies after disconnection.
A $50 reinstall fee may apply if equipment must be reinstalled.
Customers can contact the office for assistance or to confirm their balance.
Rez Connect Project
Phase II of the Rez Connect Fiber-to-the-Home (FTTH) Project is set to begin October 6th, 2025! Crews will be installing underground fiber lines to bring high-speed internet across Bad River.
- Watch for paint + utility flags in your yards – please do not move them (they’ll be removed when work is done).
- If landscaping is disturbed, crews will restore it.
- Some traffic changes + equipment staging may occur – please drive carefully around work zones.
This project will bring faster, more reliable internet service to our community. Miigwech for your patience as crews work to connect Bad River homes and businesses! 💻✨
📞 Questions? Contact Multimedia Communications & Engineering (MCE): 877-870-6968
This project is being supported, in whole or in part, by federal award number 353 awarded to Bad River Band of Lake Superior Tribe of Chippewa Indians by the U.S. Department of the Treasury. These federal funds are made available through the American Rescue Plan Act and the State of Wisconsin, acting by and through the Public Service Commission of Wisconsin.
Free Fiber Elder Plan
Superior Connections offers special fiber internet pricing for eligible BRHA elder tenants. Residents of the BRHA Elderly Building can receive the Basic 50 Mbps Fiber Internet Plan for free, while eligible BRHA Heads of Household age 55+ living outside the Elderly Building can receive the same plan for $25/month. Both include unlimited data and waived monthly service fees. Past-due balances must continue to be paid until cleared.
Fiber-to-Home Opportunity
Superior Connections is offering free fiber-to-home installation for eligible private homeowners who already have a Network Interface Device (NID) installed on their home. The installation, valued at $383.50, is being completed in partnership with Jolma Electric and is fully covered by Superior Connections. Homeowners are encouraged to sign up now, as those who delay may have to pay the installation cost in the future.
Upgrade
If you’re currently on a wireless plan, upgrading to fiber means:
No more signal dropouts
Faster uploads for work and school
Future-proof internet for your home